Cancellation Policy
Thank you for choosing Brookleigh Ltd. We value your business and want to ensure your experience with our tours and travel services is enjoyable. Please read our Refund and Cancellation Policy carefully.
1. Booking Cancellations
1.1 Customer Cancellations
1.1.1 Cancellation Period: Customers may cancel bookings within a specified period. The cancellation period and associated fees vary by tour/package. Please refer to your booking confirmation for details.
1.1.2 Cancellation Fees: Cancellation fees may apply. The amount depends on the timing of the cancellation relative to the start date of the tour. Details of these fees are outlined in your booking confirmation.
1.1.3 Refund Process: To cancel a booking and request a refund, please contact us at info@brookleigh.co.ke. Refunds, if applicable, will be processed in accordance with the terms outlined in your booking confirmation.
1.2 Brookleigh Ltd Cancellations
1.2.1 Unforeseen Circumstances: In rare instances, Brookleigh Ltd may need to cancel a tour due to unforeseen circumstances such as extreme weather, natural disasters, or other events beyond our control.
1.2.2 Alternative Arrangements: In the event of a cancellation by Brookleigh Ltd, we will make every effort to offer customers an alternative tour or provide a full refund.
2. Refunds
2.1 Eligibility
2.1.1 Valid Reasons: Refunds are typically provided for cancellations due to valid reasons such as medical emergencies or other unforeseen circumstances. Supporting documentation may be required.
2.1.2 Non-Refundable Services: Some services, such as non-refundable hotel reservations or tickets to specific events, may not be eligible for a refund. Details will be provided at the time of booking.
2.2 Refund Process
2.2.1 Refund Requests: To request a refund, please contact us at info@brookleigh.co.ke with your booking details and the reason for the refund.
2.2.2 Processing Time: Refunds, if approved, will be processed within [15] days of receiving the refund request. The processing time may vary depending on the payment method used.
3. Modifications to Bookings
3.1 Changes by Customers
3.1.1 Modification Requests: If you need to make changes to your booking, please contact us as soon as possible. We will do our best to accommodate changes, but they may be subject to availability and additional fees.
3.2 Changes by Brookleigh Ltd
3.2.1 Itinerary Modifications: Brookleigh Ltd reserves the right to make changes to tour itineraries due to unforeseen circumstances. We will inform customers of any significant changes and offer suitable alternatives.
4. Contact Us
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at info@brookleigh.co.ke.
5. Contact Us
For any inquiries or concerns regarding these terms and conditions, please contact us at;
P. O. Box 7228-30100, Eldoret
+254 202 007 376
+254 538 007 376
info@brookleigh.co.ke
www.brookleigh.co.ke